{"id":3344,"date":"2025-07-01T09:58:53","date_gmt":"2025-07-01T09:58:53","guid":{"rendered":"https:\/\/macarons.buycake.co.uk\/?page_id=3344"},"modified":"2025-09-17T18:09:13","modified_gmt":"2025-09-17T18:09:13","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/buycake.co.uk\/edinburgh\/delivery-policy\/","title":{"rendered":"Delivery Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3344\" class=\"elementor elementor-3344\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-921c0d1 e-flex e-con-boxed e-con e-parent\" data-id=\"921c0d1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84914b4 elementor-widget elementor-widget-spacer\" data-id=\"84914b4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf614a9 elementor-widget elementor-widget-heading\" data-id=\"bf614a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Delivery Policy <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fe72cf elementor-widget elementor-widget-text-editor\" data-id=\"6fe72cf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"190\" data-end=\"456\">We take pride in making sure your French macarons arrive perfectly packaged, on time, and tasting just as they should \u2014 luxurious, delicate, and fresh. Whether you&#8217;re sending a gift, planning a celebration, or simply treating yourself, here\u2019s how our delivery works:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02b7a5e e-flex e-con-boxed e-con e-parent\" data-id=\"02b7a5e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-145ec26 elementor-widget elementor-widget-text-editor\" data-id=\"145ec26\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 data-start=\"463\" data-end=\"489\">Where Do We Deliver?<\/h2><p data-start=\"491\" data-end=\"541\">We currently deliver <strong data-start=\"512\" data-end=\"529\">across the UK<\/strong>, including:<\/p><ul data-start=\"542\" data-end=\"619\"><li data-start=\"542\" data-end=\"553\"><p data-start=\"544\" data-end=\"553\">England<\/p><\/li><li data-start=\"554\" data-end=\"566\"><p data-start=\"556\" data-end=\"566\">Scotland<\/p><\/li><li data-start=\"567\" data-end=\"576\"><p data-start=\"569\" data-end=\"576\">Wales<\/p><\/li><li data-start=\"577\" data-end=\"597\"><p data-start=\"579\" data-end=\"597\">Northern Ireland<\/p><\/li><li data-start=\"598\" data-end=\"619\"><p data-start=\"600\" data-end=\"619\">The Channel Islands<\/p><\/li><\/ul><p data-start=\"621\" data-end=\"692\">\u274c Please note: We do <strong data-start=\"642\" data-end=\"649\">not<\/strong> offer international shipping at this time.<\/p><h3 data-start=\"305\" data-end=\"339\"><strong data-start=\"312\" data-end=\"339\">What Courier Do We Use?<\/strong><\/h3><p data-start=\"341\" data-end=\"479\">We <strong data-start=\"344\" data-end=\"400\">exclusively use Royal Mail Tracked Next Day Delivery<\/strong> (including <strong data-start=\"412\" data-end=\"433\">Saturday delivery<\/strong>) for all orders that require postal shipping.<\/p><ul data-start=\"481\" data-end=\"669\"><li data-start=\"481\" data-end=\"518\"><p data-start=\"483\" data-end=\"518\">Every parcel is <strong data-start=\"499\" data-end=\"516\">fully tracked<\/strong><\/p><\/li><li data-start=\"519\" data-end=\"603\"><p data-start=\"521\" data-end=\"603\">You\u2019ll receive <strong data-start=\"536\" data-end=\"565\">tracking details by email<\/strong> once your order has been dispatched<\/p><\/li><li data-start=\"604\" data-end=\"669\"><p data-start=\"606\" data-end=\"669\">Deliveries are made <strong data-start=\"626\" data-end=\"649\">Tuesday to Saturday<\/strong>, usually <strong data-start=\"659\" data-end=\"669\">by 8pm<\/strong><\/p><\/li><\/ul><p data-start=\"671\" data-end=\"774\">For <strong data-start=\"675\" data-end=\"731\">local deliveries within our selected Edinburgh zones<\/strong>, we <strong data-start=\"736\" data-end=\"773\">hand-deliver all orders ourselves<\/strong>.<\/p><p data-start=\"776\" data-end=\"1033\">This ensures extra care and flexibility \u2014 ideal for larger or time-sensitive deliveries.<br data-start=\"864\" data-end=\"867\" \/>Free local delivery is available for qualifying orders over <strong data-start=\"927\" data-end=\"934\">\u00a350<\/strong>.<br data-start=\"935\" data-end=\"938\" \/>You can learn more about <strong data-start=\"963\" data-end=\"993\">local delivery eligibility<\/strong> <a href=\"#\" rel=\"noopener\" data-start=\"994\" data-end=\"1003\">here<\/a> or by contacting us directly.<\/p><h3 data-start=\"985\" data-end=\"1018\">When Will My Order Be Sent?<\/h3><p data-start=\"1020\" data-end=\"1060\">We dispatch orders <strong data-start=\"1039\" data-end=\"1059\">Monday to Friday<\/strong>.<\/p><h3 data-start=\"1062\" data-end=\"1082\">Cut-off Time:<\/h3><p data-start=\"1083\" data-end=\"1163\">Place your order by <strong data-start=\"1103\" data-end=\"1111\">10am<\/strong> for <a href=\"https:\/\/buycake.co.uk\/edinburgh\/macarons-with-next-day-delivery\/\"><strong data-start=\"1116\" data-end=\"1137\"><u>same-day dispatch<\/u><\/strong> on <strong data-start=\"1141\" data-end=\"1162\">Next Day Delivery<\/strong><\/a>.<\/p><h3 data-start=\"1165\" data-end=\"1195\">Selected Delivery Date:<\/h3><ul data-start=\"1196\" data-end=\"1356\"><li data-start=\"1196\" data-end=\"1356\"><p data-start=\"1198\" data-end=\"1356\">If you\u2019ve selected a <strong data-start=\"1219\" data-end=\"1246\">preferred delivery date<\/strong> and chosen standard or free shipping, we will dispatch your order <strong data-start=\"1313\" data-end=\"1329\">2 days ahead<\/strong> to ensure on-time arrival.<\/p><\/li><\/ul><h3 data-start=\"1363\" data-end=\"1405\">Free Local Delivery (Edinburgh Only)<\/h3><p data-start=\"1407\" data-end=\"1510\">We offer <strong data-start=\"1416\" data-end=\"1439\">free local delivery<\/strong> within select <strong data-start=\"1454\" data-end=\"1485\">postcode zones in Edinburgh<\/strong> for orders <strong data-start=\"1497\" data-end=\"1509\">over \u00a350<\/strong>.<\/p><p data-start=\"1512\" data-end=\"1644\">This option will appear automatically at checkout if your postcode qualifies.<br data-start=\"1589\" data-end=\"1592\" \/>Not sure? <a href=\"#\" rel=\"noopener\" data-start=\"1602\" data-end=\"1617\">Contact us<\/a> and we\u2019ll confirm for you.<\/p><h3 data-start=\"1651\" data-end=\"1693\">Planning a Special Event or Wedding?<\/h3><p data-start=\"1695\" data-end=\"1715\">We highly recommend:<\/p><ul data-start=\"1716\" data-end=\"1894\"><li data-start=\"1716\" data-end=\"1767\"><p data-start=\"1718\" data-end=\"1767\"><strong data-start=\"1718\" data-end=\"1736\">Ordering early<\/strong> to secure your delivery date<\/p><\/li><li data-start=\"1768\" data-end=\"1817\"><p data-start=\"1770\" data-end=\"1817\">Selecting your <strong data-start=\"1785\" data-end=\"1815\">preferred date at checkout<\/strong><\/p><\/li><li data-start=\"1818\" data-end=\"1894\"><p data-start=\"1820\" data-end=\"1894\"><strong data-start=\"1820\" data-end=\"1859\">Scheduling delivery 1\u20132 days before<\/strong> your event to allow for any delays<\/p><\/li><\/ul><p data-start=\"1896\" data-end=\"1969\">We are accepting <strong data-start=\"1913\" data-end=\"1968\">pre-orders through to the end of 2025 and into 2026<\/strong>.<\/p><p data-start=\"1971\" data-end=\"2031\">Looking to order a bespoke <span style=\"text-decoration: underline;\"><a href=\"https:\/\/buycake.co.uk\/edinburgh\/macarons-towers\/\">macaron tower<\/a><\/span>? Just get in touch!<\/p><h3 data-start=\"2038\" data-end=\"2083\">Will My Macarons Stay Fresh in Transit?<\/h3><p data-start=\"2085\" data-end=\"2114\">Absolutely. Our macarons are:<\/p><ul data-start=\"2115\" data-end=\"2198\"><li data-start=\"2115\" data-end=\"2151\"><p data-start=\"2117\" data-end=\"2151\"><strong data-start=\"2117\" data-end=\"2151\">Carefully packaged for transit<\/strong><\/p><\/li><li data-start=\"2152\" data-end=\"2198\"><p data-start=\"2154\" data-end=\"2198\">Safe at <strong data-start=\"2162\" data-end=\"2182\">room temperature<\/strong> during delivery<\/p><\/li><\/ul><h3 data-start=\"2200\" data-end=\"2222\">Storage Advice:<\/h3><ul data-start=\"2223\" data-end=\"2435\"><li data-start=\"2223\" data-end=\"2267\"><p data-start=\"2225\" data-end=\"2267\">Best enjoyed within <strong data-start=\"2245\" data-end=\"2255\">5 days<\/strong> of delivery<\/p><\/li><li data-start=\"2268\" data-end=\"2320\"><p data-start=\"2270\" data-end=\"2320\">Store in the <strong data-start=\"2283\" data-end=\"2293\">fridge<\/strong> in an airtight container<\/p><\/li><li data-start=\"2321\" data-end=\"2435\"><p data-start=\"2323\" data-end=\"2435\">\ud83d\udd52 Let them sit at <strong data-start=\"2342\" data-end=\"2380\">room temperature for 15\u201320 minutes<\/strong> before serving to enjoy their full flavour and texture<\/p><\/li><\/ul><h3 data-start=\"2838\" data-end=\"2874\">Gifting? We\u2019ve Got You Covered<\/h3><ul data-start=\"2876\" data-end=\"3055\"><li data-start=\"2876\" data-end=\"2920\"><p data-start=\"2878\" data-end=\"2920\">Leave a personal <strong data-start=\"2895\" data-end=\"2906\">message<\/strong> at checkout<\/p><\/li><li data-start=\"2921\" data-end=\"2988\"><p data-start=\"2923\" data-end=\"2988\">Upgrade with a <strong data-start=\"2938\" data-end=\"2955\">greeting card<\/strong> \u2013 we\u2019ll handwrite your message<\/p><\/li><li data-start=\"2989\" data-end=\"3055\"><p data-start=\"2991\" data-end=\"3055\">No prices or billing information are ever included in the parcel<\/p><\/li><\/ul><div><h3 data-start=\"3062\" data-end=\"3101\">Can I Change My Delivery Details?<\/h3><p data-start=\"3103\" data-end=\"3150\">Yes \u2013 if your order hasn\u2019t been dispatched yet.<\/p><p data-start=\"3152\" data-end=\"3257\">Please contact us as early as possible.<br data-start=\"3191\" data-end=\"3194\" \/>Changes <strong data-start=\"3202\" data-end=\"3236\">after 10am on the dispatch day<\/strong> may not be possible.<\/p><h3 data-start=\"3264\" data-end=\"3300\">\u00a0Will the Recipient Be Charged?<\/h3><p data-start=\"3302\" data-end=\"3441\">No. If you&#8217;re paying by PayPal, Google Pay, or Apple Pay, the recipient&#8217;s name may appear on the transaction, but they are <strong data-start=\"3425\" data-end=\"3440\">not charged<\/strong>.<\/p><p data-start=\"3443\" data-end=\"3491\">We never include invoices or pricing in the box.<\/p><h3 data-start=\"3498\" data-end=\"3540\">Need to Order to Multiple Addresses?<\/h3><p data-start=\"3542\" data-end=\"3601\">Please place <strong data-start=\"3555\" data-end=\"3574\">separate orders<\/strong> for each delivery address.<\/p><p data-start=\"3603\" data-end=\"3742\">If you&#8217;re ordering in bulk on behalf of a business or organisation, email us your delivery list in a spreadsheet and we\u2019ll handle the rest.<\/p><\/div><h3 data-start=\"3749\" data-end=\"3788\">Allergen &amp; Ingredient Information<\/h3><p data-start=\"3790\" data-end=\"3810\">Each order includes:<\/p><ul data-start=\"3811\" data-end=\"3925\"><li data-start=\"3811\" data-end=\"3835\"><p data-start=\"3813\" data-end=\"3835\">A <strong data-start=\"3815\" data-end=\"3835\">macaron passport<\/strong><\/p><\/li><li data-start=\"3836\" data-end=\"3857\"><p data-start=\"3838\" data-end=\"3857\">A <strong data-start=\"3840\" data-end=\"3857\">flavour guide<\/strong><\/p><\/li><li data-start=\"3858\" data-end=\"3925\"><p data-start=\"3860\" data-end=\"3925\">A <strong data-start=\"3862\" data-end=\"3873\">QR code<\/strong> linking to full ingredients per flavour on our blog<\/p><\/li><\/ul><p data-start=\"3927\" data-end=\"4007\">\u2705 Suitable for vegetarians<\/p><h3 data-start=\"4014\" data-end=\"4037\">Where&#8217;s My Order?<\/h3><p data-start=\"4039\" data-end=\"4222\">Once your order has been dispatched, Royal Mail will send you a tracking number.<br data-start=\"4119\" data-end=\"4122\" \/>Track your parcel here:<br data-start=\"4145\" data-end=\"4148\" \/>\ud83d\udc49 <a href=\"https:\/\/www.royalmail.com\/track-your-item\">Track &amp; Trace \u2013 Royal Mail<\/a><\/p><h3 data-start=\"4229\" data-end=\"4263\">What If My Delivery Is Late?<\/h3><p data-start=\"4265\" data-end=\"4354\">Our Royal Mail Next Day service is fast and reliable, but in rare cases delays may occur.<\/p><ul data-start=\"4356\" data-end=\"4564\"><li data-start=\"4356\" data-end=\"4441\"><p data-start=\"4358\" data-end=\"4441\">Orders aren\u2019t considered late until <strong data-start=\"4394\" data-end=\"4439\">after the full delivery window has passed<\/strong><\/p><\/li><li data-start=\"4442\" data-end=\"4488\"><p data-start=\"4444\" data-end=\"4488\">First, check your <strong data-start=\"4462\" data-end=\"4486\">tracking information<\/strong><\/p><\/li><li data-start=\"4489\" data-end=\"4564\"><p data-start=\"4491\" data-end=\"4564\">If further help is needed, contact Royal Mail directly or reach out to us<\/p><\/li><\/ul><p data-start=\"4566\" data-end=\"4686\">Please ensure your delivery details are accurate \u2014 we can\u2019t take responsibility for delays due to incorrect information.<\/p><h3 data-start=\"4693\" data-end=\"4720\">Still Have Questions?<\/h3><p data-start=\"4722\" data-end=\"4741\">We\u2019re here to help.<\/p><p data-start=\"4743\" data-end=\"4798\">\ud83d\udce9 <a class=\"\" href=\"mailto:ira-macarons@buycake.co.uk\" rel=\"noopener\" data-start=\"4746\" data-end=\"4761\">Contact us<\/a><br data-start=\"4761\" data-end=\"4764\" \/>\ud83d\udcde Or call us on <a href=\"tel:07923187059\"><strong data-start=\"4781\" data-end=\"4798\">079 231 870 59<\/strong><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e77ec52 e-flex e-con-boxed e-con e-parent\" data-id=\"e77ec52\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7fc778 elementor-widget elementor-widget-text-editor\" data-id=\"b7fc778\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 data-start=\"456\" data-end=\"479\">Returns &amp; Refunds<\/h3><p data-start=\"480\" data-end=\"677\">We take great care in packaging and dispatching your macarons to ensure they arrive in perfect condition. However, as our products are perishable and made to order, we are unable to accept returns.<\/p><p data-start=\"679\" data-end=\"750\">If your macarons arrive damaged or inedible, please follow these steps:<\/p><ul data-start=\"752\" data-end=\"963\"><li data-start=\"752\" data-end=\"810\"><p data-start=\"754\" data-end=\"810\">Contact us within <strong data-start=\"772\" data-end=\"784\">24 hours<\/strong> of receiving your order<\/p><\/li><li data-start=\"811\" data-end=\"916\"><p data-start=\"813\" data-end=\"916\">Provide <strong data-start=\"821\" data-end=\"853\">photos and\/or video evidence<\/strong> showing the issue (e.g. broken, melted, or spoiled products)<\/p><\/li><li data-start=\"917\" data-end=\"963\"><p data-start=\"919\" data-end=\"963\">Include your <strong data-start=\"932\" data-end=\"948\">order number<\/strong> in the message<\/p><\/li><\/ul><p data-start=\"965\" data-end=\"1006\">If the issue is confirmed, we will offer:<\/p><ul data-start=\"1008\" data-end=\"1100\"><li data-start=\"1008\" data-end=\"1046\"><p data-start=\"1010\" data-end=\"1046\">\u2705 A <strong data-start=\"1014\" data-end=\"1040\">full or partial refund<\/strong>, or<\/p><\/li><li data-start=\"1047\" data-end=\"1100\"><p data-start=\"1049\" data-end=\"1100\">\u2705 A <strong data-start=\"1053\" data-end=\"1072\">replacement box<\/strong>, depending on the situation<\/p><\/li><li data-start=\"1047\" data-end=\"1100\"><p data-start=\"88\" data-end=\"318\"><strong data-start=\"88\" data-end=\"142\">\u2705 Returns if your order is damaged during delivery<\/strong><\/p><\/li><\/ul><p data-start=\"88\" data-end=\"318\">If your order arrives damaged and you wish to return it, we accept returns. However, in some cases you may be offered a full refund without the need to return the product.<\/p><p data-start=\"1146\" data-end=\"1189\">We do not offer refunds or replacements if:<\/p><ul data-start=\"1191\" data-end=\"1335\"><li data-start=\"1191\" data-end=\"1238\"><p data-start=\"1193\" data-end=\"1238\">The delivery address provided was incorrect<\/p><\/li><li data-start=\"1239\" data-end=\"1279\"><p data-start=\"1241\" data-end=\"1279\">The parcel was not collected in time<\/p><\/li><li data-start=\"1280\" data-end=\"1335\"><p data-start=\"1282\" data-end=\"1335\">The recipient was unavailable and delivery was missed<\/p><\/li><\/ul><p data-start=\"1337\" data-end=\"1443\">If you&#8217;re unsure about anything, feel free to <strong data-start=\"1383\" data-end=\"1413\">contact us before ordering<\/strong> \u2014 we\u2019re always happy to help.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Delivery Policy We take pride in making sure your French macarons arrive perfectly packaged, on time, and tasting just as they should \u2014 luxurious, delicate, and fresh. Whether you&#8217;re sending a gift, planning a celebration, or simply treating yourself, here\u2019s how our delivery works: Where Do We Deliver? We currently deliver across the UK, including: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3344","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivery Policy - Edinburgh Buy Cake<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery Policy - Edinburgh Buy Cake\" \/>\n<meta property=\"og:description\" content=\"Delivery Policy We take pride in making sure your French macarons arrive perfectly packaged, on time, and tasting just as they should \u2014 luxurious, delicate, and fresh. 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